Have some questions about shopping outside the U.S.? Keep reading below.
Shipping to the U.S.? Please visit our U.S. Customers FAQ Page for more information.
Select the country where you will be shipping your order to from the dropdown in the top right corner or the website. If you’re on a mobile device, click the three lines in the left hand corner to reveal the menu and then select your country. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. You will also have the option to change the language for important information in checkout.
We display and collect payments in the local currencies of the countries displayed in the drop down menu under the flag icon in the top header of our website. You will be charged in the currency of your selected country at checkout.
Superare is not responsible for any currency exchange fees charged by banks.
We offer over 35 different payment methods. Major payment methods like Visa, Mastercard, American Express, Paypal, and Diners are offered in over 100 countries along with many other popular local payment options specific to the region. Additional local payment methods including installment plan options are available and viewable upon checkout.
No. The purchase or redemption of gift cards and e-gift cards for international purchases is currently not available. We are currently working to offer gift cards to our international customers and hope to have this capability in the near future.
You can track your international order here.
Most of our orders are shipped in 1-2 business days pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 5-10 business days of its ship date and sometimes even faster.
Shipping times may vary, but rest assured we work our hardest to get your order out as quickly as possible. Please note, we do not ship on the weekend or US holidays. Shipping and customs delays are out of our control and vary between countries.
Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Superare to provide the best possible user experience to our international customers.
Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
Please visit our international customer help center to find the most up to date information on your shipment.
To speak with Superare customer support, please contact us at orders@superareshop.com and we will gladly assist you with any questions relating to your international order.
Most of our orders are shipped in 1-2 business days pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 5-10 business days of its ship date and sometimes even faster.
Shipping times may vary, but rest assured we work our hardest to get your order out as quickly as possible. Please note, we do not ship on the weekend or US holidays. Shipping and customs delays are out of our control and vary between countries.
You can track your international order here.
Right now we do not offer expedited international shipping. However, we ship all international orders within 1-2 business days via express courier air service. You should receive your order within 5-10 business days once shipped and sometimes even quicker!
Please note: International shipping delays and customs holds are out of our control and vary between countries.
Sorry, we cannot ship to an international PO box or APO addresses. If you entered an international PO box or APO address as your delivery address, we will reach out to get an alternative address which may delay your delivery.
Superare isn't responsible for any package once marked as delivered by DHL or your local post office.
If the package is shipped and marked as delivered we can help reach out to the carrier on your behalf.
Please reach out to us at orders@superareshop.com
Please note: International shipping delays and customs holds are out of our control and vary between countries.
**Please note: Superare can only ship to the address entered at checkout. We are not responsible for any packages shipped to an address that was entered incorrectly at checkout.
INTERNATIONAL
Please note all returns/exchanges are at the discretion of Superare.
If you would like to return or exchange your item within 30 days of ship date it
must be unworn and unwashed with the original tags and packaging. Shoes must be
in the original undamaged box with no shipping labels attached. Any products
that do not meet this criteria will not be eligible for return or exchange. Shipping
and handling charges and duties are NOT refundable.
For international returns please click below:
https://web.global-e.com/returns/portal/oQuT
Please note:
How duties, taxes and other customs fees are treated is dependent on what country you are shipping to.
Deliveries to most countries are shipped without having to pay additional duties and/or taxes. This means you will not have to pay these fees separately when your order arrives. In some countries, you can choose to prepay at checkout or pay upon delivery. Check the lists below to see which options are available in your country.
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart. Duties and taxes are non refundable except for orders shipping to Canada. If you have any other questions around duties and taxes, let Customer Support know.
This charge is determined by your local customs authority and includes:
1) The Sales Tax applied by your country for purchases from the U.S.
2) Duties charged for processing by your country.
In some cases you will see “Fees” listed along with duties and taxes when selecting to prepay at checkout. Additional fees, when applicable, may include customs clearance fees, dangerous goods fee, remote area surcharge, high value goods clearance, broker clearance, among others.
Superare guarantees you will not be required to pay any additional cost on delivery when you prepay these fees at checkout, either by selecting to prepay duties and taxes at checkout or if you are shipping to a country that automatically ships without an additional payment of duties as listed below.
Any duties and taxes paid separately are nonrefundable, except for orders shipping to Canada.
If you are shopping in a country that has duties and taxes included your order automatically ships with duties prepaid. This means you will not be asked to pay additional duties or taxes at checkout. We guarantee you will not be charged any additional fees at checkout or upon delivery.
Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland (Republic of), Italy, Japan, Jersey, Korea (South), Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Canada. We guarantee you will not be charged any additional fees upon delivery.
If you are shopping in the following countries, you have the option to prepay duties, taxes and fees during checkout or to pay for all duties, taxes and fees on delivery. If you select to prepay at checkout, Superare guarantees you will not be charged any additional fees upon delivery. No surprises! However, if you select to pay at delivery we can not guarantee the cost of fees upon delivery. Duties and taxes are nonrefundable by Superare on returns for orders shipped to these destinations.
If you are shopping from another country outside of the above mentioned, you will need to pay for all duties, taxes and fees on delivery if applicable. We can not guarantee the cost of fees upon delivery. Duties and taxes are nonrefundable by Superare on returns for orders shipped to these destinations. These countries include:
Algeria, Andorra, Anguilla, Armenia, Azerbaijan, Belarus, Bhutan, Bonaire, Saint Eustatius and Saba, British Virgin Islands, Cape Verde, Comoros, Cook Islands, Curacao, Djibouti, East Timor, Falkland Islands, Faroe Islands, French Polynesia, Georgia, Greenland, Guinea, Guinea-Bissau, Haiti, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Madagascar, Malawi, Marshall Islands, Mauritania, Micronesia, Mongolia, Montenegro, Mozambique, Nauru, Nepal, New Caledonia, Niue, Palau, Russia, Samoa, San Marino, Sao Tome and Principe, Seychelles, Solomon Islands, St Barthelemy, Sudan, Suriname, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Vatican City State (Holy See), Zambia, Zimbabwe
Superare does not sponsor fighters at this time. We have so many good friends and customers who are competing athletes we don't like to play favorites. However, we do notice when fighters are going out of their way to help and promote us and we do try to return the favor!
We are not looking for new brands at the moment. Also please no unsolicited emails from manufacturers as they will not be read and will be deleted.
Distributors can direct inquiries to info@superareshop.com
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If you have made a purchase through Amazon, we kindly request that you contact Amazon directly for any customer service inquiries related to your purchase. Amazon handles all aspects of customer service for orders placed on their platform.
